Digital Public Infrastructure That Actually Works for Citizens.

We help Ministries, Municipalities, and System Integrators build secure, offline-first public services and smart city dashboards, delivered on time, fully compliant, and ready for the real world.

Digital Public Infrastructure That Actually Works for Citizens.

Why so many public sector IT projects stall

If you work in government or a smart city program, this probably feels familiar:

  • A big digital project is approved… then spends months in procurement and planning.
  • A portal or app finally launches… but citizens barely use it.
  • Data is scattered across spreadsheets, legacy systems, and vendor portals – making it hard to brief leadership with confidence.
  • Field teams still fill out paper forms because the “new system” assumes perfect connectivity.

Behind the scenes, the same challenges keep showing up:

Fragmented, legacy systems

Systems that don’t talk to each other

Manual, paper-heavy processes

Processes that slow teams down

No single, real-time view

For ministers, directors, or city leaders

Solutions designed for ideal conditions

Not for low bandwidth or spotty connectivity

High stakes

Around compliance, budgets, and public trust

We see this pattern across ministries, municipalities, and smart city programs
from capital cities to fast-growing regional towns.

You’re not starting from zero. You’re trying to move a complex system forward – under pressure and under scrutiny.

EPixelSoft for Public Sector & Smart Cities

A digital engineering partner that understands your context.

EPixelSoft for Public Sector & Smart Cities

We don’t arrive with a generic platform and force it into your reality. We start with your mandate, constraints, and existing systems – then design practical, phased solutions.

Our work typically sits across three pillars:

  • Digital Public Services & Citizen Portals

    Digital Public Services & Citizen Portals

    Simple, mobile-friendly portals and apps where citizens can apply, track, and receive services without standing in line.

  • Smart City & Municipal Data Platforms

    Smart City & Municipal Data Platforms

    Dashboards and data pipelines that give leaders a single, trusted view of operations, incidents, and performance.

  • Offline-First Field Operations & Inspections

    Offline-First Field Operations & Inspections

    Apps for inspectors, social workers, health teams, and utility staff that keep working even when the network doesn’t.

Underneath all of this is a clear principle

Start small, prove value, then scale with confidence.

Start with a Low-Risk Audit, Not a Risky Mega-Project.

Avoid the "Big Bang" failure. Our phased approach allows you to validate architecture, security, and budget before committing to full-scale development.

Public Sector Transformation Accelerator (4-Week Audit)

Best for: Ministries planning a major overhaul (e.g., Land Registry, Licensing).

Outcome: A complete technical blueprint, security audit, and a budgeted implementation roadmap ready for tender or deployment.

Smart City Data Validation Workshop (10 Days)

Best for: Municipalities drowning in fragmented data.

Outcome: We map your data sources, validate data quality, and design a unified data model for your future dashboard.

Jumpstart E-Service Setup

Best for:   Agencies needing a "Quick Win."

Outcome: Rapid deployment of a single high-impact module (e.g., Permit Renewal) to prove value to stakeholders immediately.

Talk to us about which track fits your current mandate

You win the tender; we build the tech

A core part of our 2026 strategy is partnering with GSIs, consulting firms, and local SIs on public sector and smart city projects.

If you’re a prime bidder or advisor, this is for you.

We act as your specialist engineering arm, giving you:

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    Local context + global standards

    We understand the realities of African and emerging-market public sectors, and we build with modern engineering practices and quality standards.

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    Quiet backbone partner

    We’re comfortable working under your brand, co-branded, or fully visible depending on the engagement. The goal is simple: you look good to your client.

  • Tick

    Reduced delivery risk

    We bring proven patterns for public services, dashboards, and offline-first apps – which means fewer surprises during implementation.

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    Flexible engagement models

    • White-label development
    • Shared delivery pods
    • Clear, fixed-scope work packages or T&M where that makes more sense
Compliance-First Engineering for FinTech & Banking

If you’re structuring a bid or framework agreement and need a reliable, specialist delivery partner in this space, let’s talk.

Discuss a Delivery Partnership Arrow

What we actually build & deliver

We don’t just write documents. We deliver working systems used by real citizens and public servants.

Citizen-Facing Experiences

  • Service request portals & citizen accounts
  • E-application and approval flows
  • Status tracking and notifications (SMS, email, in-app)

Smart City & Operations

  • City operations dashboards and command centers
  • IoT / sensor data aggregation and visualization
  • Incident and asset tracking across departments
  • Role-based views for leadership, operations, and field teams

Field Operations & Offline-First Apps

  • Mobile apps for inspectors, health workers, and utility teams
  • Offline data capture with seamless sync when back online
  • Geo-tagged photos, checklists, and digital forms
  • Support for remote or rural deployments

Back-Office & Automation

  • Workflow automation for approvals and routing
  • Case management and document digitization
  • Role-based access and audit trails
  • Integration with your existing email, CRM, or line-of-business systems

Cloud, Integration & Modernization

  • Migration from legacy tools to modern, secure architectures
  • API design and systems integration
  • Support for government cloud, in-country hosting, or hybrid setups
  • Monitoring, logging, and performance optimization

You choose where to start. We design so you can extend later without starting over.

Designed in, not added later

For public sector and smart city programs, trust is non-negotiable. We treat compliance and security as design requirements, not optional extras.

Data Sovereignty & Residency Data Sovereignty & Residency

  • Support for in-country hosting and local cloud regions where required
  • Options for on-premise or government-approved environments
  • Clear data flow maps so you know exactly where data lives and who can access it

GDPR & Local Law AlignmentGDPR & Local Law Alignment

  • Privacy-by-design principles in how we capture, store, and share data
  • Configurable consent, retention, and access controls
  • Audit-friendly logging for key operations and changes

Security by Design Security by Design

  • Secure coding practices and review
  • Encryption in transit and at rest where applicable
  • Role-based access with least-privilege principles
  • Support for MFA and integration with your identity systems

Back-Office & Automation Back-Office & Automation

  • Comprehensive activity logs for critical operations
  • Clear documentation of architecture, integrations, and controls
  • Collaboration with your internal security, compliance, and audit teams

We know your projects will be reviewed – by security, by auditors, and by the public.
Our job is to make those conversations easier, not harder.

What actually changes when we work together

Technology is only useful if it changes day-to-day reality for citizens and teams.

For citizens:

  • From standing in long queues
  • to applying and tracking services on their phone
  • From unclear processes and missing updates
  • to transparent, trackable service requests

For leadership and directors:

  • From fragmented reports and last-minute spreadsheets
  • to real-time dashboards and clear KPIs
  • From guessing where bottlenecks are
  • to data-driven decisions on staffing, budgets, and priorities

For field and operations teams:

  • From paper forms and delayed data entry
  • to digital, auditable records captured on-site
  • From systems that break offline
  • to apps that keep working even without connectivity

For your program risk

  • From high-risk, all-or-nothing projects
  • to phased pilots with visible value at each step
  • From vendor dependence
  • to documented systems your own team can understand and extend

Trusted to Deliver Critical Infrastructure

World Health Organization
European Commission
Kee Xarra

Reducing Service Backlogs by 60%

A rapidly growing municipality was overwhelmed by paper-based building permit applications, leading to 6-month delays.

The Problem

We deployed a "Jumpstart E-Service" portal and an internal approval workflow in just 12 weeks.

Our Approach

Application processing time dropped from months to weeks, and revenue collection increased by 40% due to digital payments.

The Outcome

“EPixelSoft didn't just build a system; they understood our need for data sovereignty and stability. A true partner in our modernization journey.”

Director of IT (Regional Government Agency)

From first conversation to live public services

We keep the process transparent, structured, and manageable for your team.

Pilot Launch
Step 1
Discovery Call

We listen. You share your mandate, challenges, constraints, and timelines. We share initial thoughts and check for fit.

Discovery Call
Pilot Launch
Step 2
Scope & Stakeholder Workshop

Together, we narrow down the first problem to solve and identify key stakeholders and systems.

Workshop
Pilot Launch
Step 3
Audit / Blueprint (Fixed-Scope)

Through one of our productized offers, we map the current state and design a practical, budgeted roadmap.

Blueprint
Pilot Launch
Step 4
Pilot Build & Launch

We implement and launch a focused pilot — a set of services, a dashboard, or a field app — to prove value quickly.

Pilot Launch
Pilot Launch
Step 5
Scale & Integration

Based on pilot results, we extend functionality, integrate with more systems, and roll out to more teams or regions.

Integration
Pilot Launch
Step 6
Ongoing Support & Improvement

We stay with you to monitor, support, and improve the solution as your needs evolve.

Support

Frequently Asked Questions

Practical questions we hear from public sector teams

Yes. We regularly design solutions around in-country hosting, government clouds, or hybrid setups. During the blueprint phase, we map your legal and policy requirements and propose architectures that respect them.

We can deploy to on-premise infrastructure, government-approved environments, or major cloud providers with local regions. The right choice depends on your policies, existing contracts, and long-term strategy.

We prefer a two-step approach:
  • A fixed-scope audit or blueprint so everyone is clear on what’s being built.
  • An implementation phase priced either as fixed-scope delivery or T&M with clear milestones.
This reduces risk on both sides and makes it easier for you to defend the budget.

It depends on scope and approvals, but many clients see a live pilot in a few months, not years. The blueprint phase is designed to prioritise what can realistically go live fastest.

In most cases, yes. We’ll assess your current stack during the audit phase, identify integration options (APIs, databases, file-based, etc.), and design around what’s actually possible – not just what’s ideal.

We often work as a delivery partner behind prime contractors. That can be white-label, co-branded, or visible depending on your needs. Our role is to bring specialist engineering capacity and local understanding to help you deliver.

Yes. We usually agree on a support and enhancement plan so your systems stay reliable and can grow over time. That can include monitoring, bug fixes, minor enhancements, and advisory time for your internal team.

Absolutely. Many engagements start with nothing more than a mandate and a set of ideas. Our productized audits and workshops are specifically designed to turn concepts into realistic, budgeted plans.
Government digital transformation team

Ready to Modernize Your Public Services?

Whether you are a Ministry Leader planning a new portal or a Strategic Partner looking for delivery capacity, let's start with a clear plan.

Book a Public Sector Strategy Call Download the GovTech Blueprint for Municipalities
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